As a client of PHOENIX BEAUTY SPA (PHENGPRO, LLC), you agree to accept all our policies including the following:
Booking Policy – By Appointment Only
Our services are booked by Appointment Only. Due to our busy schedule, please call us in advance to schedule your appointment with us.
Cancellation Policy
24-hour Cancellation Policy
- If you need to cancel your appointment, please notify us at least 24 hours in advance.
- Less than 24 hours cancellation notice, a 50% cancellation fee of the scheduled service amount will be charged.
- Last-minute cancellations or no-shows will be charged 100% of the scheduled service amount.
- If you redeem a gift card and fail to cancel or reschedule your appointment with us, your gift card will be redeemed. Please call us at 509-599-5883 if you need to cancel your appointment.
New Client
If this is your first visit to our salon, please arrive 15-20 minutes early so that you will have time to fill out our Client Health History and Information Form.
Late Arrivals for Your Scheduled Appointment
If you happen to be late for your appointment, your service session time may be shortened and you have to pay for any time missed as part of the scheduled service session.
Professional Draping Policy
This is a professional business; therefore, clients will be draped professionally during the session. Clients will be securely covered at all times, only the area of the body being worked on exposed.
Speech and Behaviors Policy
This is a professional business. Therefore, please respect the business and the therapists. Any illicit or sexually suggestive remarks, request, advance, insinuation, joke, gesture, and conversation made by any client will result in immediate termination of the session and a refusal of any and all services in the future. And the client will be liable for the full payment of the scheduled treatment regardless of the length of the session.
Clients’ Rights and Obligations
Clients will be given chance to ask questions about the service session. Clients have the right to have any part of his body not being worked on or massaged and clients or the therapist can terminate the session at any time. It is the responsibility of the clients to inform the esthetician/beauty and massage therapist of any discomfort they may feel during the service session. Because esthetics skincare, massage and bodywork should not be performed under certain medical conditions, clients need to state all their known physical conditions, medical conditions and medications on the intake forms from us, and clients are requested to answer all the questions honestly and agree to keep the therapists updated on any changes to their profiles. Clients should understand that there shall be no liability on Phoenix Beauty Spa (PHENGPRO, LLC) and the esthetician and massage therapist’s part if clients failed to do so.
Covid-19 Response Policy
We are striving to keep our clients and our team safe at all times, therefore, according to the Mask Mandate by the State of WA, all our clients and employees are required to wear a mask at our spa. We will have you sign a Covid Release Form upon your arrival. Thank you for your understanding.
Note: You are not required to wear your mask during your treatment session if it’s done on the table such as facial, massage, waxing, electrolysis, lash and brow treatment and body treatment.
By becoming a client of Phoenix Beauty Spa (PHENGPRO, LLC), you accept these policies in full.
