Q: Where are you located?
A: Our address is 12 University Rd, Suite 77, Spokane Valley, WA. 99206. If our door is locked when you arrive, please check the open signs first. If it’s open and the door is locked, please call or text 509-599-5883 for more information. If you have an appointment and the door is locked, please call or text 509-599-5883 to let us know that you have arrived. Thank you.
Q: Where is your parking lot?
A: You can park your car in the front parking lot or the adjacent parking lot.
Q: Are you open on weekends?
A: Normally we are closed on weekends, but we are open on Sunday afternoons occasionally like once or twice a month for clients who booked in advance only. We are closed on all Saturdays. Our opening hours are:
Monday, Tuesday, Friday: 10 am – 6 pm
Wednesday and Thursday: 10 am – 7pm
Saturday: Closed
Sunday: 1-5 pm (Some Sundays)
Note: We are flexible in our opening and closing hours on week days so we can open a bit early or close a bit late to meet your schedule needs. Please call or text 509-599-5883 for your appointment or book online now.
Q: Do you take credit cards?
A: We take cash, check and all major credit cards payments. But for credit card payments, there will be 3% fees for payment amounts over $200.
Note: Please prepare cash or check payment always in case credit card machine might not function sometimes due to some technological reason.
Q: What happens if your door is locked while your open sign is on?
A: Our door is locked when we close and you can confirm this by checking that the open sign if off. But our door is locked when we are busy serving other clients and you can confirm that by checking that the open sign is on.
When our door is locked when you arrive early for your appointment, below are a few recommendations for you:
- Call or Text us at 509-599-5883 to let us know you are here. If you don’t get the response right away, please wait in your car until your appointment time.
- Wait in your car and come in only a few minutes before your scheduled appointment.
Q: Do you take walk-ins?
A: We would like to, but we can’t normally do that since we have a very busy schedule. But if the open sign is on and the door is open then we might take walk-ins. You are always welcome to call to check if we are available. If we are available at the time you call or enter, we will take you in. But generally we only take clients by appointments. Please call or text for appointments or book online. Call or text 509-599-5883 or book online now.
Q: What’s your booking policy?
A: Our Booking Policy – By Appointment Only
Our services are booked by Appointment Only. Due to our busy schedule, please call us in advance to schedule your appointment with us or book online. Call or text 509-599-5883 or book online now.
Q: What’s your cancellation policy?
A: 24-hour Cancellation Policy
- If you need to cancel your appointment, please notify us at least 24 hours in advance.
- Less than 24 hours cancellation notice, a 50% cancellation fee of the scheduled service amount will be charged.
- Last minute cancellations or no shows will be charged 100% of the scheduled service amount
- If you redeem a gift card and fail to cancel or reschedule your appointment with us, your gift card will be redeemed. Please call us at 509-599-5883 if you need to cancel your appointment.
Q: How early should a client arrive before the appointment?
A: For existing clients, arrive 5-10 minutes early is recommended. If this is your first visit, please arrive 15-20 minutes early so that you will have time to fill out our Client Health History and Information Form. You can wait in your car until your appointment time if you arrive too early. Always call or text to see if we are available if that happens.
Q: What happens to late arrivals for your scheduled appointment?
A: If you happen to be late for your appointment, your service session time might be shortened and you have to pay for any time missed as part of the scheduled service session. Please arrive at least a few minutes early for your appointment. Thank you.
Q: Can I tip the therapist?
A: Certainly! Tips are not included in our prices, therefore your kindness is greatly appreciated. As for the amount of the tip you should leave, it’s totally up to you. Tipping reflects your appreciation for the services of the therapist. We are grateful for your kind giving always!
Q: What’s Your Speech and Behavior Policy?
A: This is a professional business. Therefore, please respect the business and the therapists. Any illicit or sexually suggestive remarks, request, advance, insinuation, joke, gesture, and conversation made by any client will result in immediate termination of the session and a refusal of any and all services in the future. And the client will be liable for the full payment of the scheduled treatment regardless of the length of the session.
Q: What are your clients’ rights and obligations?
A: Clients will be given chance to ask questions about the service session. Clients have the right to have any part of his body not being worked on or massaged. Clients or the therapist can terminate the session at any time. It is the responsibility of the clients to inform the esthetician or massage therapist of any discomfort they may feel during the service session. Because esthetics skincare, massage and bodywork should not be performed under certain medical conditions, clients need to state all their known physical conditions, medical conditions and medications on the intake forms from us, and clients are requested to answer all the questions honestly and agree to keep the therapists updated on any changes to their profiles. Clients should understand that there shall be no liability on PHENGPRO, LLC dba Phoenix Beauty Spa and the estheticians and massage therapists’ part if clients failed to do so.
Q: What’s your Draping Policy?
A: Professional Draping Policy
This is a professional business, therefore clients will be draped professionally during the session. Clients will be securely covered at all times, only the area of the body being worked will be exposed.
Q: Do I have to be undressed completely for my massage treatment?
A: You don’t have to. You should undress to your own level of comfort for your massage treatment. But whether you choose to be completely undressed or not, you will be securely covered by a sheet and blanket during your session, only the area of the body being worked on will be exposed.
Q: What’s included in a session?
A: Whether your session is massage therapy or esthetics, or any of our services, your session with us only includes the time while you are receiving our services. Time to dress, undress, form-filling, communicating with your therapists before or after your service is excluded from the session time. We are very generous with the session time.
Note: For new client, please come in 15-20 minutes earlier to fill in the intake forms.
Q: When do I need a consultation before a treatment session?
A: A consultation is needed for all services we provide, but most of them are short and can be done over the phone, via text messaging, emailing or in person. But you would need a special consultation before our specialized skincare treatments such as chemical peels, microneedling, microdermabrasion, hydrafacial, LED, RF, Ultrasound Facial, electrolysis and MLD – Manual Lymphatic Drainage and PEMF magnetic massage therapy, etc. The consultation can be done by phone or text or in person. Call or text 509-599-5883.
Q: How often should I receive a facial treatment?
A: Because the skin metabolism cycle is 28 days, normally once a month is recommended for general facial treatments. But for some facial treatments or skin conditions, it will be once every 6 weeks or once 2 or 3 weeks. Therefore for some other skincare services or specialized facial treatments, recommendations will be given accordingly. Ask your esthetician for the recommendations for your facial or skincare treatments.
Q: How often should I receive a massage treatment?
A: Normally one massage or two massages a month is recommended for people who use massage therapy as part of their preventative wellness care. But for people who exercise frequently, and for those who work on a job that requires lot of physical strength and for those who have chronic muscle tension, one massage session a week is recommended.
Q: Do you offer manicure or pedicure services?
A: No, we don’t offer nail services of any kind, so we don’t offer manicure or pedicure services. But we do offer massage and skincare treatments for hands and feet.
Q: What’s your Covid-19 Response Policy? (Mask is not required currently)
A: We are striving to keep our clients and our team safe at all times, therefore, according to the Mask Mandate by the State of WA, all our clients and employees are required to wear a mask at our spa. We will have you sign a Covid Release Form upon your arrival. Thank you for your understanding.
Note: You are not required to wear your mask during your treatment session if it’s done on the table such as facial, massage, waxing, electrolysis, lash and brow treatment and body treatment.
For more detailed policies, click here.
Book Now: CALL or TEXT 509-599-5883 or Book Online Now or Shop at our online store to purchase skincare, massage and electrolysis treatment packages or skincare products or become a member to save now.
Thank you! Have a blessed day!
Our Address:
Phoenix Beauty Spa (PHENGPRO, LLC)
12 N University Rd, Suite 77
Spokane Valley, WA, USA, 99206
Note: We are located in the basement level of the same building with Realty Northwest, which is next to the building where Firestone is on university road.
Opening Hours:
Mon – Tues: 10 am – 6 pm
Wed – Thurs: 10 am – 7 pm
Fri: 10 am – 6 pm
Sat: Closed
Sun: 1 pm – 5 pm (Some Sundays)
By Appointment (Call or Text for an appointment)
Note: We are flexible in our opening and closing hours on week days so we can open a bit early or close a bit late to meet your schedule needs. Please call or text 509-599-5883 for your appointment.
The Products We Use
The products we use include high quality organic, and all natural products in our massage services.
Tips are not included in the prices. Prices are subject to change without prior notice. Gift Certificates are available.
The Products We Use
The products we use include PCA SKIN, developed by a dermatologist, a leader in professional-grade blended peels and clinical skincare product line loaded with high quality active ingredients with highly effective results, safe and easy to use! PCA skincare products are free of known allergens, including synthetic dyes and fragrances. It is a safe, highly effective skincare product line which delivers healthy beautiful skin. You can purchase these top quality skin care and cosmetic products from our spa or our Online Store now.
